Participate in a discussion regarding the article “The Public Sector Can Teach Us a Lot About Digitizing Customer Service” by Alireza Nili, Alistair Barros, and Mary Tate. This article discusses valuable lessons from Austrialian public service agencies that are related to digitizing services.
For this group discussion, read the article and provide insight that will add value to the topics it addresses. For example, you may agree or disagree with one or more points being made or you may wish to provide additional information related to other topics addressed (e.g., more recent but highly relevant information, more relevant examples, etc.). You should provide justification for your arguments by detailing your experiences or those that have been recently published (e.g., peer reviewed articles, magazine stories, or newspaper accounts).